When you need help with your order or our products and services, contact one of our support specialists via e-mail, the Web, or telephone. We commit to getting you in touch with a live person for support within 30 minutes of your initial contact. Most issues are resolved within an hour.
Whalen Metals practices a zero-defect quality management program. We
take your concerns seriously and invite our customers to participate in our
monthly quality meetings that include senior company management, vendors, and
customers. Take a look at our
Information on our Quality Programs:
Six Sigma The Deming Philosophy Zero-Defect
Tressa Campbell, College of Westchester
Please e-mail questions and comments about our support and quality philosophy to tcampbell2@students.cw.edu.